FAQs

FAQs

Welcome to www.waterprooftentpro.com (hereinafter referred to as “this website”). We are committed to providing you with high-quality drip glue hand-made mold products and excellent customer service. Here, we have listed some frequently asked questions and related terms for you to help you better understand our services.

1. Frequently Asked Questions
   ●How to place an order?
   Browse the drip glue hand-made molds you like on this website, select the required products, click “Add to Cart”, and then follow the prompts to complete the checkout process.
   ●What are the payment methods?
   We support a variety of payment methods, including credit cards, debit cards, and online payment platforms. Please choose a payment method that is convenient for you at checkout.
   ●How to check the status of my order?
   Log in to your account and visit the “My Orders” page. You can view the latest status and related information of the order, or contact us by email for more details.
   ●What is the return and exchange policy?
   You can apply for a return or exchange within 30 days after receiving the goods. For detailed return and exchange terms, please refer to the relevant policy page on our website.
   ●What should I do if the product is damaged or defective?
   If you receive damaged or defective goods, please contact us immediately at sales@waterprooftentpro.com and attach relevant pictures. We will provide you with a solution.
2. Problem Solving Process
   ● Customer Support
   For the above common problems, you can contact our customer support team at any time by email at sales@waterprooftentpro.com. We will respond to you and solve your questions as soon as possible.
   ● Response Time
   We strive to respond to all your inquiries within 24 hours. For complex issues, it may take longer, and we will inform you of the progress in a timely manner.
   ● Continuous Updates
   We will update the FAQ section regularly to ensure the accuracy and timeliness of the information. Please also pay attention to the announcements and updates on the website.
3. Disclaimer
   We try our best to provide accurate information and quality services, but we are not responsible for any loss or damage caused by the use of the information or services provided by this website. Please read the product information carefully before making a purchase decision.
4. Contact Us
   If you have any questions about the above terms or need further information, please feel free to contact us through the following methods:
   ●Email: sales@waterprooftentpro.com

Thank you for your attention to www.waterprooftentpro.com, we look forward to providing you with quality shopping experience and service!